Job Info

Junior Membership Sales Administrator

Info | 13 Oct 2017
Slough | England, United Kingdom Full time

Job Description

Job Title:                   Junior Membership Sales Administrator

Department:             Membership Sales

Responsible to:         Senior Sales Manager

Hours of Work:        40 hours per week based on a 5 day rota to include weekends and bank holidays as per departmental rota

Overall Purpose:      To assist the Membership Sales team in the sales, administration and co-ordination of new memberships from the enquiry stage through sale to processing and integrating into club.

Salary: £16500 + Commission



·      To update and enter membership enquiries and prospects on the membership database.  Scheduling and conducting follow-up correspondence, mailings, calls and meetings with sales prospects.

·      To provide administrative support to the Membership Sales team through invoicing new members to creating membership welcome packs.

·      To ensure all membership sales related documents are maintained in an orderly system.

·      To provide excellent account management of existing Health, Tennis & Social and Golf members and responding to all queries in a proactive and positive approach.

·      To tour potential members around the facilities at weekends or when the consultants are busy, presenting the prospects in a professional and knowledgeable manner and guiding them through the sales process.

·      To research and contact an agreed list of individuals and groups with a proactive ability to produce new membership leads.

·      To assist with the operation and marketing of Social Events as and when required.  Attend social events if requested.

·      To contribute where required to other company activities.

·      To maintain the confidential details of the membership on the database. Updating this information on a regular basis.

·      To utilise fully the customer contact software supplied by the company.

·      To assist as required with the annual membership renewal.

·      To understand and be aware of the Departmental Standard Operating Procedures and adhere to these at all times.

·      To attend meetings, appraisals, and training as required.

·      To adhere to health and safety, fire and bomb threat procedures. Plus report any item which causes concern to staff or clients to the appropriate authority.

·      To report any maintenance that is required through the correct channels.

·      To ensure that you work in line with the rota and are presented in a clean well maintained uniform.

·      Any other ad-hoc duties as required.


Essential Requirements:

·      Excellent written and oral skills

·      Excellent organisational and prioritising skills

·      Personable individual with excellent people skills

·      Microsoft Office, Word, Excel literate

·      Able to work on in a team or on own initiative

·      Experience of working in a busy sales environment


Desirable Requirements:

·      Fitness experience (gym/tennis) either personally or professionally

·      Experience of Database Management (preferably ACT/Concept Membership based database).



This job description covers the main objectives, responsibilities and authorities of this position at present.  Where necessary, changes may be made from time to time involving like or integrated work.




Job Categories: Hospitality.
Job Types: Full time.

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