Job Info

Duty Golf Club Manager

Info | 17 Jan 2018
Watford | England, United Kingdom Full time

Job Description

Role Title:       Duty Manager

Purpose of Role:

Responsible for the efficient day to day running of the Club operations and services.

To encourage the full co-operation of all the staff in order to accomplish departmental objectives; ensure that the Club operates effectively and profitably.

Reports to:   House Manager

 

Main Duties:

The meeting and greeting of function clients at the Club and checking their requirements on a daily basis
The day to day running of all events ensuring that any updated information is communicated to the relevant department
Assisting other Duty Managers in the running of events either as the “Front man” or as “Kitchen control”
Managing the setting up of function rooms either for the daily business or in advance of the business whilst prioritising and maximising room potential
To maintain a First Aid at Work Certificate and to attend any incidents as required and perform First Aid (including CPR and Defibrillator)
Maintaining and promoting staff relationships across all levels in order to ensure maximum communication, efficiency and productivity
Performing detailed and documented appraisals and job chats as required
The showing around and selling of functions to prospective clients
The organising and implementation of allocated events through all stages including food tasting to management of the event
Planning new promotions and initiatives and contributing to business development and profitability.
Ensuring that all staff adhere to the Club’s Health and Safety and Dignity at Work policies.
Being competent in the planning, training and implementation of the Fire Evacuation Plan both for practice and in real life situations
Responding to customer complaints/compliments
Assisting with the office work including  answering telephones and the process of bookings
Training and Development

·         To identify your training and development needs and action with your line manager.

·         Maintain your knowledge of Company systems and processes.

·         To understand your department budget and work to exceeding sales and minimising costs.

 

Relationships

Promote good relationships with all other employees/teams within the Company
Establish and maintain excellent relations with members and clients
Support and promote a pleasant and trust worthy working environment
Offer guidance and support to temporary and casual staff members as required
General

Communicate fully any situation that may affect the ability of you or your team to fulfil your role
Listen to and relay customer feedback, good or not so good to your line manager
Maintain high standards in terms of personal appearance, conduct and respect of Company property

 

Qualifications and experience required for this role:

English & Maths GCSE
IT Literate: Word, Excel,
Excellent communication and interpersonal skills
Strong organisational skills and time management
Ability to manage in a diverse environment with a focus on client and customer services
Level 2- Food Safety and Hygiene for Catering(Or equivalent)
First aid certificate
Understanding requirements of COSHH
Good working knowledge of ESP, is preferable but not essential, as training will be given

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Job Categories: Hospitality and Managerial.
Job Types: Full time.

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